Frequently Asked Questions


Removal/Replacement of furniture
Removal/Replacement of screens and grilles
Storm and Screen cleaning, when present
Drying Sills and Sashes
Not Included – Paint Scrapping & Air Conditioner Removal/Replacement
For the safety and well being of your belongings we ask that you remove all small items such as sun catchers and knick-knacks from the window and sill area. We’ll remove and replace any large furniture that may be in our way.

If you have animals that can’t be let out, or represent a danger to our staff, please secure them in a separate room.

Please help us to make sure that children are kept away from ladders, window components and equipment.

We can work around most window treatments. In the event that your window treatments are fragile, extremely expensive or irreplaceable (for example silk or antique drapes) please take them down for the day.

If your windows have been tinted, or processed in any way please advise our staff. Some types of tinting and energy efficient coatings are easy to damage unless precautions are taken beforehand.

Every home is unique. Please advise us of any situations or circumstances that require special attention.

Yes, you and your property are protected by our workers’ compensation and general liability policies and a surety bond.

Our employees have been screened to ensure your safety. Company policies include Random Drug Testing and at the time of hiring all employees must provide proof of citizenship commensurate with Federal Form I-9.
Estate Window Cleaning offers ongoing promotions like “Schedule with a Neighbor”, and seasonal discounts that change from time to time. These offers are posted under the Coupon Section at IntroSTAR.com.

Ask our our Referral Rewards Program also powered by IntroSTAR.

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